Refund Policy

If a video fails

If we can’t deliver your video (the model rejects the request, the generation errors out, or it doesn’t finish within 3 hours), all credits used for that attempt go back to your account automatically. You don’t need to contact us.

If the video doesn’t come out right

Each finished video uses 1 credit at 480p or 3 credits at 720p HD. AI results vary, so we don’t return credits for normal differences in likeness, hands or timing. Review the community examples and product limitations before you buy.

We will return all credits used if a finished video has a clear defect, for example:

• the freestyler doesn’t come from your photo at all
• a performer is missing, duplicated or cut out of the frame
• the file is broken or much shorter than 15 seconds

Email support@bulin47aivideo.app within 7 days from the address you signed in with, and tell us when you made the video. We review every request and usually reply within 2 business days.

Money refunds

Returned credits stay in your account for another video; they aren’t refunded to your card. For a duplicate charge, or a pack you haven’t used any credits from within 14 days of purchase, email us from the address you bought with and include your Stripe receipt. When a pack is refunded, its credits are removed from your account.

Any rights you have under local consumer law still apply.